Q: What typically fits inside the Medium Puzzle bag?
A: With approximate measurements of 29 × 17 × 12 cm, it comfortably holds a long wallet, smartphone, sunglasses case, keys, small cosmetics pouch and a compact umbrella. A 500 ml water bottle and an iPad mini also fit; many 11-inch tablets can fit depending on case thickness and how you position the zip opening. Laptops are generally too large for the Medium size.

Q: Can this bag be worn crossbody as well as by hand?
A: Yes. The Puzzle is designed to be exceptionally versatile and can be carried five ways: by the top handle, on the shoulder, crossbody, as a clutch and cinched as a bum bag. This piece includes a detachable, adjustable shoulder strap for hands-free wear.

Q: What does the Whip Stitch edition mean?
A: The whipstitch version features leather lacing along the seams and typically a braided top handle, showcasing Loewe’s hand-finished craftsmanship. It is a seasonal design detail seen on select Puzzle bags and adds a more artisanal look compared with the classic smooth-edged panels.

Q: What are the materials and lining of this bag?
A: This piece is crafted in black grained leather with gold‑tone hardware and a black fabric lining. The grained finish offers a gently textured surface that is durable for daily use while maintaining a supple feel.

Q: Are the strap and accessories included?
A: Yes. As listed under Accessories, this item comes with a detachable shoulder strap. If a dust bag, box or other extras are included, they will be explicitly listed on this page.

Q: Does the Puzzle bag fold flat for travel or storage?
A: The Puzzle’s panelled construction allows it to fold flat when empty, which is useful for packing. For long-term storage we recommend lightly stuffing it to help maintain its shape rather than storing it completely flat.

Q: How should I care for the grained leather and whipstitch details?
A: Wipe the leather with a soft, slightly damp cloth and allow it to air dry away from direct heat. Avoid prolonged exposure to sunlight, water and oils. Store in a breathable dust bag, lightly stuffed to retain the silhouette, and take extra care around the hand‑laced whipstitching to avoid snagging. For deep cleaning or conditioning, consult a leather specialist or a Loewe boutique.

Q: What is the difference between the classic Puzzle and the Puzzle Edge?
A: The classic Puzzle (like this one) uses multiple leather panels with a softer, more relaxed drape over time. The Puzzle Edge updates the design with sharper, more continuous panels and a firmer, more structured feel; both can be worn in similar ways and come in comparable sizes.

Q: Where is this bag made?
A: Loewe leather goods are renowned for Spanish craftsmanship. This particular piece is marked Spain as the country of origin.

Q: How does A Retro Tale authenticate this bag?
A: Every item is carefully inspected by our in‑house experts using multi‑point checks of materials, stitching, hardware, stamps and serial markings where present. We stand behind the authenticity of all items we sell and are happy to provide additional photos or details on request.