Common queries answered
Frequently asked Questions
We offer free shipping on all EU orders and a flat rate of 15€ on all orders outside EU
A Retro Tale deliver worldwide. We strive to ship your order as soon as possible, and will ship your order within 1-3 business days. All packages are shipped by DHL. When shipping your order, you will receive a track & trace number to follow your order.
A Retro Tale hold the responsibility for the shipped products until you have received and signed for this.
Delivery time in Europe: 1-4 business days.
Delivery time to the rest of the world: 3-6 business days.
Our goal at A Retro Take is to guarantee our customers 100 percent satisfaction. That is why A Retro Tale offers a 14 day return policy and a lifetime 100 percent authenticity guarantee.
In order to avoid unnecessary returns, please note that the majority of the items we sell have tales to tell. For that reason, please look over our pictures, the descriptions and the measurements before making your purchase.
With the above said, your satisfaction means everything to us. If you are not completely satisfied with your purchase, we will gladly refund or exchange your item under the following conditions, no questions asked.
- Notify us within 14 days of receiving your item.
- Merchandise must be unused and returned in the same condition as received.
- Each security tag must remain intact and attached to the item.
- Return shipment must be made via a trackable shipping method.
A Retro Tale is not responsible for shipping charges related to returns. To initiate a return, please contact us return@aretrotale.com. Please note that A Retro Tale cannot refund items lost in transit.
Refunds will be processed as soon as we receive and examine the returned item. Returned items will be compared to original photos taken of the item before the initial delivery to you. If the item is found to have been used or to be in a condition different from its original, we reserve the right to refuse the return. These items will be returned back to the customer. Please note that shipping costs are non-refundable.
A Retro Tale reserves the right for compensation up to the full value of the item(s) if any of the above conditions are not met.
Should you ever question the authenticity of an item sold at A Retro Tale, we are pleased to direct you to a reputable independent authentication service.
All items must be returned to the following address:
A RETRO TALE AB
BOX 1369
SWEDEN
17127 SOLNA
Kindly note that there is a 60 Euro charge for unclaimed items, regardless of the value of the item.
To qualify for a full refund, our Authenticity Tags must remain attached. If the tag is removed the item is not returnable.
Contact us through our live chat, email and/or Facebook.
Email: support@aretrotale.com
Our chatt and Facebook are open
Monday-Friday 09:00-16:00
Saturdays 10:00-15:00
Swedish local time
