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NEWSLETTER
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Help & Support
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A Retro Tale
CONTACT US
You are always welcome to contact us if you have any questions:
Monday – Friday 9 - 17 CET
+ 46 10–160 60 44
[email protected]
Backed by H&M GROUP
A Retro Tale AB - Organisationsnummer 559038-7444
We are proud to offer only the finest certified vintage and second-hand fashion accessories from the world's most exclusive fashion houses. All products meet our strict standard of excellence.
Pay directly or in installments
Insured and traceable deliveries
Whether you are a private customer or a company, your choice of us as a brand is based on trust. Protecting that trust is important to us in everything we do, also in the privacy and data protection area.
Questions about privacy and data protection are becoming increasingly complex and important as e-commerce grows and becomes a daily routine for many. In line with that trend, more and more people are anxious and curious to know how information about them is handled.
At A Retro Tale, we strongly believe in the concept of full transparency. We strive always to tell the truth about how your personal information is handled and how we reason when we take a stand on questions about privacy and data protection issues.
For us, the issue of privacy is not that complicated. It can be summarized in five key points:
1) We handle all information about you with the greatest respect, confidentiality and caution possible. We are highly risk-conscious about protecting your privacy in how we design our services and systems.
2) We handle personal data to send offers and marketing via email and text message. We use it to send newsletters, personal offers and reminders about products being back in stock. This handling can include profiling. The handling happens with your approval or our rightful interest to send direct marketing.
3) We only provide the information necessary about you to the companies involved in delivering your order, handling your payment and transporting it to your home, for example, your telephone number, in case there is any problem with delivering your order.
4) You are entitled to request a registry extract at any time from the information we collected about you. You also hold the right to have your details changed or deleted if desired.
5) We are always open to your thoughts and opinions. Please contact us by email, Facebook or Instagram if you have questions. Our door is always open for you.
The very reason for our commitment to privacy and data protection comes from our respect for you as a customer and the trust you have put in us by shopping with us.
COOKIES
A Retro Tale’s website uses cookies, which are small text files stored on your device when you visit our website. Cookies help us improve your user experience and understand which information is most relevant to you. We use cookies to personalize and enhance the services we offer you.
Cookies and Data Sharing with Advertising Partners
A Retro Tale collaborates with advertising partners such as Facebook, Instagram, Snapchat, TikTok, and Google. These third parties enable us to identify and reach the right audience and deliver tailored content across various channels and platforms. To provide relevant content based on your interests, previous purchases, and browsing history, we may share certain information with these partners. This information may include: A customer identifier, such as an encrypted email address or device ID or Data about your interactions on our website, collected through Google Analytics 4 (GA4), which may also be shared with Google for analysis and advertising purposes. If your data matches with a third-party database, we can deliver relevant content to you via feeds, ads, or search engines. The data may also be linked across the devices you use to ensure a seamless and unified experience across all channels where you interact with A Retro Tale.
Consent and Cookie Management
By accepting marketing cookies, you agree that your data may be shared as described above. You can change or withdraw your consent at any time by adjusting your cookie preferences here on the website.
Data Storage and Security
We retain data only as long as necessary to fulfill the purposes outlined in our policy. We also take appropriate security measures to protect your information.
PERSONAL DATA
We must collect your personal information to fulfill the agreement. Personal information is considered any information that directly or indirectly can be connected to an individual. The information submitted at registration is registered and handled by A Retro Tale. You have a right to request once a year an extract of the information registered about you. If any information is incorrect, incomplete or deceptive, we will, of course, correct it if you inform us. You can also request to have the information about you deleted. A Retro Tale only uses the information to fulfill the agreement and does not sell personal information to any third party. By accepting these terms and conditions, you also acknowledge that A Retro Tale collects and handles your personal information.
SECURITY
A Retro Tale is conducting serious and ambitious work regarding security. We are continuously upgrading and updating our efforts to ensure that this site is a safe place for our customers. Any attempts to defraud, use false or stolen credit card data, access another person's shopping account or similar attempts or other criminal misconduct will be reported to the police authorities. Please be aware that we are tracking IP addresses for use in criminal investigations and proceedings.
