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FAQ
PRODUCTS
Are items sold on A Retro Tale replicas or authentic originals?
Every item listed for sale on A Retro Tale has been authenticated by our in-house experts. Furthermore, upon sourcing, A Retro Tale collaborates with an international network of independent suppliers with expertise in authentication. Our two-step screening process ensures 100% authenticity for your assurance.
In addition to our own authenticity guarantee, we also offer certificates of authenticity issued by independent and industry-leading third-party services:
Entrupy
Real Authentication
These services specialize in various brands and product categories to ensure the highest possible accuracy. When you purchase this service, you receive a certificate from one of these leading and independent companies.
Why choose a third-party certificate of authenticity?
Ensure authenticity: In addition to A Retro Tale’s authenticity guarantee, a well-known independent party verifies the authenticity.
Enhance value: A certificate makes resale easier and helps maintain the product’s market value.
Insurance documentation: Perfect to have if your insurance company requires proof of authenticity.
The certificate is delivered digitally to your email address 17 days after you received your product, making it simple and convenient.
Please note that previous bought bags, Jaquemus, Longines, Tiffany, Van Cleef and Cartier items are not eligible for the Certificate of Authenticity. However, some products may already include their original authenticity card. Additionally, please be aware that delivery times may vary due to the certificate creation process.
What are the product conditions?
LIKE NEW: Includes the box/dust bag and no visible sign of wear.
EXCELLENT: Minimal signs of wear but looks new. Can come without accessories.
VERY GOOD: Signs of wear, like scratches and marks but no significant affect on the appearance.
GOOD: Signs of wear that affects appearance more significantly, scratches or flaking leather, etc.
Do items come with original packaging and paperwork?
Most of our items are in pre-loved conditions meaning that original packings, dustbags, certificates of authenticity, manuals and other paperwork may vary. Thus, please read product description for each item carefully for your information.
Each order is provided with one A Retro Tale dustbag should your item not include one.
What does the A Retro Tales mechanical watch warranty cover?
A Retro Tales 12-month mechanical warranty covers the repair or replacement of parts required to keep the watch in working mechanical condition, including problems with the functioning of the movement, timekeeping, date function and automatic winding systems.
Are the images shown on your website of the actual items listed for sale?
Yes, every image displayed on A Retro Tale website are actual photos of each item. We aim to provide as detailed photos as possible where wear and tear and other beauty marks are visible. More information regarding product condition is available on each product page.
Do you have a physical showroom or store where I can shop from?
Yes, we welcome you to our boutique located in Mood Gallerian, in the heart of Stockholm. Discover our curated selection in person and enjoy a personalized shopping experience.
Opening hours:
Monday–Friday: 10:00–19:00
Saturday: 10:00–18:00
Sunday: 11:00–17:00
How is our discount on the original price calculated?
We show how much you save by comparing our price with the recommended retail price (RRP) for a new product from the brand.
The discount percentage is calculated using the following formula: (Brand’s price for the item in DKK incl. VAT - A Retro Tale’s Vintage Price before any discounts in DKK incl. VAT) / Brand’s price for the item in DKK incl. VAT.
This results in a percentage that reflects how much you save by purchasing the item vintage instead of new from the brand. Please note that the RRP is the price recommended by the manufacturer or retailer, while our price is what we offer for the same item.
HELP & SUPPORT
How long is your customer support response time?
We aim to respond to all customer inquiries within 48 hours on weekdays. If you contact us during a weekend or public holiday, it may take a little longer – but we’ll get back to you as soon as we can once our support team is back online.
Our customer support team always does its best to provide you with a quick and clear response, whether it’s about an order, a product question, or anything else you might need help with.
PAYMENTS
Which payment options do you offer?
Shopping at A Retro Tale means secure and seamless payments with the help of Adyen. Through Adyen, we offer several popular payment options, including Klarna, Swish, PayPal, Vipps, Google Pay, Apple Pay, Walley, Twint, MobilePay, and card payments (VISA, MasterCard, and AMEX). Below is a breakdown of the available options for your country:
Pay Now – A fast, secure, and simple service for direct payments via cards, Swish, Vipps, Twint, MobilePay, and BankID. Accepted cards for payment include VISA, MasterCard, and AMEX, available for all countries we ship to.
Get First. Pay Later. – In collaboration with Klarna, via Adyen, we offer the option to pay later via invoice. This option will appear at checkout if you are approved for Klarna Pay Later.
For questions regarding Klarna’s payment options, please contact Klarna’s customer support.
PayPal – A secure and convenient payment option for international customers.
Vipps, Twint, and MobilePay – For Norwegian, Swiss, Finnish, and Danish customers, we offer easy payments through Vipps, Twint, and MobilePay for a seamless checkout experience.
Walley – We also offer payments through Walley, including the option to pay later and split payments into flexible installment plans. This option will appear at checkout for customers approved for Walley’s payment solutions.
For more information regarding alternative payment methods, please contact us at [email protected] or in our chat.
DISCOUNTS & OFFERS
Terms 10% welcome offer
Terms 10% Welcome Offer: The voucher is valid only for your first purchase on aretrotale.com and cannot be combined with other offers or promotions. It is personal, non-transferable, non-refundable, and valid for one use per customer. Please note that any authentication fees, import taxes, or customs duties are not included in the discount. The maximum discount is: 500 SEK, 500 NOK, 500 DKK, 50 EUR, 50 USD, 50 GBP, 50 CHF
You’ve missed a sale, what do you do?
Unfortunately, we cannot offer retroactive discounts for sales or promotions that have already ended. Our discounts are only valid during the specified sale period. To stay updated and avoid missing future offers, we recommend subscribing to our newsletter and keeping an eye on our website and social media channels. Thank you for your understanding!
COMPETITIONS
Competition Terms and Conditions
The competition runs until July 11, 2025, and participation is free of charge and without any purchase requirement. To participate in the competition, you must be over 18 years old and accept the competition terms. Employees of A Retro Tale or their relatives are not allowed to participate in the competition. You can only enter to win a Saint Laurent Rive Gauche Bag. Any applicable taxes on the prize are to be paid by the winner. The winner will be contacted via email and selected by a jury. The jury's decision is final and cannot be appealed. The prize will be sent to the winner free of charge via a tracked package.
MARKET:
Denmark (DKK)
NEWSLETTER
Get 10% off your first purchase and discover exclusive offers before anyone else! See discount terms here.
Visit our store
Norrlandsgatan 15, 111 43 Stockholm
Opening hours:
Mon-Fri: 10-19
Sat: 10-18
Sun: 11-17
Help & Support
+46 10-160 60 44
Monday - Friday 9-17 CET
CONTACT US
You are always welcome to contact us if you have any questions:
Monday – Friday 9 - 17 CET
+ 46 10–160 60 44
[email protected]
SUPPORTED BY H&M GROUP
A Retro Tale AB – Organisationsnummer 559038-7444
We are proud to offer only the finest certified vintage and second-hand fashion accessories from the world's most exclusive fashion houses. All products meet our strict standard of excellence | About us
Pay directly or in installments
Insured and traceable deliveries
NEWSLETTER
Get 10% off your first purchase and discover exclusive offers before anyone else! See discount terms here.
MARKET:
Denmark (DKK)
We make luxury accessible for all. We are proud to offer only the finest certified vintage and second-hand fashion accessories from the world's most exclusive fashion houses. All products meet our strict standard of excellence | About usWe make luxury accessible for all. We are proud to offer only the finest certified vintage and second-hand fashion accessories from the world's most exclusive fashion houses. All products meet our strict standard of excellence | About us
VISIT OUR STORE
Norrlandsgatan 15
HELP & SUPPORT
Insured and traceable deliveries