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Assured authenticity
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Are items sold on A Retro Tale replicas or authentic originals?
Every item listed for sale on A Retro Tale has been authenticated by our in-house experts. Furthermore, upon sourcing, A Retro Tale collaborates with an international network of independent suppliers with expertise in authentication. Our two-step screening process ensures 100% authenticity for your assurance.
In addition to our own authenticity guarantee, we also offer certificates of authenticity issued by independent and industry-leading third-party services:
Entrupy
Real Authentication
These services specialize in various brands and product categories to ensure the highest possible accuracy. When you purchase this service, you receive a certificate from one of these leading and independent companies.
Why choose a third-party certificate of authenticity?
Ensure authenticity: In addition to A Retro Tale’s authenticity guarantee, a well-known independent party verifies the authenticity.
Enhance value: A certificate makes resale easier and helps maintain the product’s market value.
Insurance documentation: Perfect to have if your insurance company requires proof of authenticity.
The certificate is delivered digitally to your email address 17 days after you received your product, making it simple and convenient.
Please note that previous bought bags, Jaquemus, Longines, Tiffany, Van Cleef, Universal Genève and Cartier items are not eligible for the Certificate of Authenticity. However, some products may already include their original authenticity card. Additionally, please be aware that delivery times may vary due to the certificate creation process.
What are the product conditions?
LIKE NEW: Includes the box/dust bag and no visible sign of wear.
EXCELLENT: Minimal signs of wear but looks new. Can come without accessories.
VERY GOOD: Signs of wear, like scratches and marks but no significant affect on the appearance.
GOOD: Signs of wear that affects appearance more significantly, scratches or flaking leather, etc.
Do items come with original packaging and paperwork?
Most of our items are in pre-loved conditions meaning that original packings, dustbags, certificates of authenticity, manuals and other paperwork may vary. Thus, please read product description for each item carefully for your information.
Each order is provided with one A Retro Tale dustbag should your item not include one.
What does the A Retro Tales mechanical watch warranty cover?
A Retro Tales 12-month mechanical warranty covers the repair or replacement of parts required to keep the watch in working mechanical condition, including problems with the functioning of the movement, timekeeping, date function and automatic winding systems.
Are the images shown on your website of the actual items listed for sale?
Yes, every image displayed on A Retro Tale website are actual photos of each item. We aim to provide as detailed photos as possible where wear and tear and other beauty marks are visible. More information regarding product condition is available on each product page.
Do you have a physical showroom or store where I can shop from?
Yes, we welcome you to our boutique located in Mood Gallerian, in the heart of Stockholm. Discover our curated selection in person and enjoy a personalized shopping experience.
Opening hours:
Monday–Friday: 10:00–19:00
Saturday: 10:00–18:00
Sunday: 11:00–17:00
How is our discount on the original price calculated?
We show how much you save by comparing our price with the recommended retail price (RRP) for a new product from the brand.
The discount percentage is calculated using the following formula: (Brand’s price for the item in EUR incl. VAT - A Retro Tale’s Vintage Price before any discounts in EUR incl. VAT) / Brand’s price for the item in EUR incl. VAT.
This results in a percentage that reflects how much you save by purchasing the item vintage instead of new from the brand. Please note that the RRP is the price recommended by the manufacturer or retailer, while our price is what we offer for the same item.
How long is your customer support response time?
We aim to respond to all customer inquiries within 48 hours on weekdays. If you contact us during a weekend or public holiday, it may take a little longer – but we’ll get back to you as soon as we can once our support team is back online.
Our customer support team always does its best to provide you with a quick and clear response, whether it’s about an order, a product question, or anything else you might need help with.
Which payment options do you offer?
Shopping at A Retro Tale means secure and seamless payments with the help of Adyen. Through Adyen, we offer several popular payment options, including Klarna, Swish, PayPal, Vipps, Google Pay, Apple Pay, Walley, Twint, MobilePay, and card payments (VISA, MasterCard, and AMEX). Below is a breakdown of the available options for your country:
Pay Now – A fast, secure, and simple service for direct payments via cards, Swish, Vipps, Twint, MobilePay, and BankID. Accepted cards for payment include VISA, MasterCard, and AMEX, available for all countries we ship to.
Get First. Pay Later. – In collaboration with Klarna, via Adyen, we offer the option to pay later via invoice. This option will appear at checkout if you are approved for Klarna Pay Later.
Pay in Installments. – Through Klarna via Adyen, we offer installment plans with flexible monthly payment options in select countries, including Sweden, Norway, Denmark, Finland, Germany and the US. This option will appear at checkout if you are approved for Klarna Pay in Installments.
Please note that A Retro Tale cannot provide detailed information regarding approval for installment plans or invoice payments via Klarna.
For questions regarding Klarna’s payment options, please contact Klarna’s customer support.
PayPal – A secure and convenient payment option for international customers.
Swish – For Swedish customers, we offer smooth payments via Swish directly at checkout, in collaboration with Adyen.
Vipps, Twint, and MobilePay – For Norwegian, Swiss, Finnish, and Danish customers, we offer easy payments through Vipps, Twint, and MobilePay for a seamless checkout experience.
Apple Pay – Fast and secure mobile payments are available for customers using Apple Pay (please note this is only available through Safari).
Walley – We also offer payments through Walley, including the option to pay later and split payments into flexible installment plans. This option will appear at checkout for customers approved for Walley’s payment solutions.
For more information regarding alternative payment methods, please contact us at [email protected] or in our chat.
Terms 10% welcome offer
Terms 10% Welcome Offer: The voucher is valid only for your first purchase on aretrotale.com and cannot be combined with other offers or promotions. It is personal, non-transferable, non-refundable, and valid for one use per customer. The voucher can be combined with export deals. Please note that any authentication fees, import taxes, or customs duties are not included in the discount. The maximum discount is: 500 SEK, 500 NOK, 500 DKK, 50 EUR, 50 GBP, 50 USD, 50 AUD, 500 HKD, 50 SGD, 50 CHF.
You’ve missed a sale, what do you do?
Unfortunately, we cannot offer retroactive discounts for sales or promotions that have already ended. Our discounts are only valid during the specified sale period. To stay updated and avoid missing future offers, we recommend subscribing to our newsletter and keeping an eye on our website and social media channels. Thank you for your understanding!
Competition Terms and Conditions
The competition runs for a limited time and participation is free of charge with no purchase necessary. To enter, you must be over 18 years old and accept the competition terms and conditions. Employees of the organizer or their immediate family members are not eligible to participate. You will be entered for a chance to win an exclusive prize. Any applicable taxes on the prize are the responsibility of the winner. The winner will be contacted via email and selected by a jury. The jury’s decision is final and cannot be appealed. The prize will be sent to the winner free of charge via tracked shipping.
NEWSLETTER
Get 10% off your first purchase and discover exclusive offers before anyone else! See discount terms here.
Help & Support
+46 10-160 60 44
Monday - Friday 9-17 CET
Visit our store
Norrlandsgatan 15, 111 43 Stockholm
Mood Stockholm - Floor 3
Opening hours:
Mon-Fri: 10-19
Sat: 10-18
Sun: 11-17
CONTACT US
You are always welcome to contact us if you have any questions:
Monday – Friday 9 - 17 CET
+ 46 10–160 60 44
[email protected]
Backed by H&M GROUP
A Retro Tale AB – Organisationsnummer 559038-7444
We make luxury accessible for all. We are proud to offer only the finest certified vintage and second-hand fashion accessories from the world's most exclusive fashion houses. All products meet our strict standard of excellence.
Pay directly or in installments
Insured and traceable deliveries
NEWSLETTER
Be first to discover luxury vintage drops and exclusive offers before anyone else. Join our community and stay ahead of the curve.
MARKET
Australia
We make luxury accessible for all. We are proud to offer only the finest certified vintage and second-hand fashion accessories from the world's most exclusive fashion houses. All products meet our strict standard of excellence.We make luxury accessible for all. We are proud to offer only the finest certified vintage and second-hand fashion accessories from the world's most exclusive fashion houses. All products meet our strict standard of excellence.
HELP & SUPPORT
VISIT OUR STORE
Norrlandsgatan 15
Mood Stockholm - Floor 3
Insured and traceable deliveries
