ChloéMate Bag

SHIPPING

All orders are insured and trackable. Once your shipment has been issued, a link to our Track & Trace service will be provided where you can track your shipment and check delivery status online.

The shipping fee will be clearly shown during the checkout process. In some cases—such as during promotions or depending on your delivery location—shipping costs may vary. If no special rates apply, the standard international shipping fee of $49 will be charged.

We ship all orders from Sweden. Depending on your country’s import regulations, your order may be subject to customs duties, VAT, GST, or other local taxes upon arrival.

These charges are typically collected by the shipping carrier at the time of delivery and are not included in the product price.

We offer secure shipping via DHL and UPS with the following delivery time:

Outside Europe: 3-6 business days.

If you have any questions about customs, duties, or taxes, feel free to contact our customer service team — we’re happy to help!

RETURNS

A Retro Tale offers 14 days return policy upon receipt of your order.

In order to request a return, please email [email protected] with your order number and state ”return request” in your email. From there, our Customer Support will confirm that your return request has been approved and further instructions will be provided by email.

Please note that the return shipping fee is covered by the returnee and all return shippings to A Retro Tale must be traceable. Thus, please retain your receipt of shipping and tracking number until your return has been completed and you have received your refund.

Please allow up to 10 business days for your return to be completed from the return shipping date as shipping time might vary depending on shipping country and shipping provider.