Q: Are the pearls real on this Chanel necklace?
A: This is Chanel costume jewellery featuring cream-coloured faux (imitation) pearls with gold-tone hardware. Chanel fashion pieces commonly use glass pearls rather than natural or cultured pearls. Please see the product information on this page for the exact materials.

Q: How long is the necklace and where will it sit when worn?
A: The strand measures approximately 45 cm (about 18 inches). This length typically sits around the collarbone on most wearers and layers well with longer chains or pendants.

Q: What type of clasp does it have and can I adjust the length?
A: It has a hook closure. Some hook closures allow a small amount of adjustment by fastening into a neighbouring link if present. For more flexibility, a trusted jeweller can add a discreet extender.

Q: How should I care for Chanel faux pearl jewellery?
A: Avoid contact with water, perfume, lotions, hairspray and other cosmetics. After each wear, wipe gently with a soft, dry cloth. Store the necklace flat, separately from other pieces, in a soft pouch, away from heat and humidity.

Q: Can I clean the pearls at home?
A: Yes—use only a soft, dry or very lightly damp cloth to lift surface residue, then dry immediately. Do not soak, do not use ultrasonic or steam cleaners, and avoid chemical jewellery cleaners, which can damage the pearl coating and metal finish.

Q: Do Chanel boutiques repair or restring vintage costume jewellery?
A: Chanel offers after‑sales care and repair services, assessed in-boutique and subject to parts availability. For vintage costume pieces, availability can vary; many clients opt for professional pearl restringing with an experienced jeweller. Contact us and we’ll be happy to advise.

Q: What signs of wear should I expect on this piece?
A: This necklace is in Very Good condition with noted cracks on some pearls and light scratches to the gold-tone hardware. Please review the photos and condition notes for a close look before purchasing.

Q: Is it suitable for everyday wear?
A: We recommend occasional rather than daily wear for Chanel costume jewellery. Limiting exposure to moisture, friction and cosmetics helps preserve the pearl coating and gold-tone finish over time.

Q: What is included with this necklace?
A: Everything included is listed under the product information on this page. If an item such as a box, dust bag or card is not listed there, it is not included.

Q: How do you authenticate this Chanel necklace?
A: Every item at A Retro Tale is vetted by our in-house experts using multi-point checks of materials, construction, stamps and hardware. We stand behind the authenticity of all items we sell.