NEWSLETTER
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A Retro Tale
CONTACT US
You are always welcome to contact us if you have any questions:
Monday – Friday 9 - 17 CET
+ 46 10–160 60 44
[email protected]
Backed by H&M GROUP
A Retro Tale AB – Org.nr 559038-7444
We make luxury accessible for all. We are proud to offer only the finest certified vintage and second-hand fashion accessories from the world's most exclusive fashion houses. All products meet our strict standard of excellence.
Pay directly or in installments
Insured and traceable deliveries
RETURNS
A Retro Tale offers 14 days return policy upon receipt of your order.
In order to request a return, please email [email protected] with your order number and state ”return request” in your email. From there, our Customer Support will confirm that your return request has been approved and further instructions will be provided by email.
Please note that all return shipments to A Retro Tale must be traceable. Retain your shipping receipt and tracking number until the return is completed and your refund is processed. Return shipping costs will be covered by A Retro Tale, and we will provide you with a prepaid return label.
Please allow up to 10 business days for your return to be completed from the return shipping date as shipping time might vary depending on shipping country and shipping provider.
Digital Certificate of Authenticity – Security and value for Your Investment
In addition to our own authenticity guarantee, we also offer certificates of authenticity issued by independent and industry-leading third-party services:
- Entrupy
- Real Authentication
These services specialize in various brands and product categories to ensure the highest possible accuracy. When you purchase this service, you receive a certificate from one of these leading and independent companies. Please note that if you order more than one product, the service will apply to only one of the items in your order.
Why choose a third-party certificate of authenticity?
Ensure authenticity: In addition to A Retro Tale’s authenticity guarantee, a well-known independent party verifies the authenticity.
Enhance value: A certificate makes resale easier and helps maintain the product’s market value.
Insurance documentation: Perfect to have if your insurance company requires proof of authenticity.
The certificate is delivered digitally to your email address 17 days after you purchase, making it simple and convenient.
With our certificate of authenticity, you gain both security and added value—an investment in your investment!
Please note that Jaquemus, The Row, Longines, Tiffany, Universal Genève, Moncler, Van Cleef and Cartier items are not eligible for the Certificate of Authenticity. However, some products may already include their original authenticity card. Additionally, please be aware that delivery times may vary due to the certificate creation process.
Read more about our authenticity process here.
Buy a digital authenticity certificate above or here as validation and extra piece of mind
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