SHIPPING
All orders are insured and trackable. Once your shipment has been issued, a link to our Track & Trace service will be provided where you can track your shipment and check delivery status online.
A Retro Tale offers free shipping to most EU countries. Click here to see the full list of eligible countries.
All orders shipped to Switzerland may be subject to import duties and sales tax, which will be charged to you upon delivery by the shipping carrier.
Please note that customers are responsible for any import duties, Goods and Services Tax (GST), Value Added Tax (VAT), customs fees, and any other taxes in addition to the listed price of A Retro Tale upon delivery. Delivery delays may occur due to external factors such as customs clearance.
These charges are typically collected by the shipping carrier at the time of delivery and are not included in the product price.
We offer secure shipping via UPS with the following delivery time:
Outside Europe: 3-6 business days.
If you have any questions about customs, duties, or taxes, feel free to contact our customer service team — we’re happy to help!
RETURNS
A Retro Tale offers 14 days return policy upon receipt of your order.
In order to request a return, please email [email protected] with your order number and state ”return request” in your email. From there, our Customer Support will confirm that your return request has been approved and further instructions will be provided by email.
Please note that the return shipping fee is covered by the returnee and all return shippings to A Retro Tale must be traceable. Thus, please retain your receipt of shipping and tracking number until your return has been completed and you have received your refund.
Please allow up to 10 business days for your return to be completed from the return shipping date as shipping time might vary depending on shipping country and shipping provider.
AUTHENTICITY GUARANTEED
A Retro Tale specialises in vintage and pre-owned goods from the world's most loved fashion houses. We guarantee that all of our products are 100 percent authentic. Every item sold on our site undergoes a rigorous authentication process, in which our experts delve deep into the heritage of a brand via its craftsmanship techniques. This requires a rigorous and methodical process.
For us, authentication is about more than expertise; it offers a fascinating insight into the history of fashion and the craftsmanship involved in production.
