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NEWSLETTER
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Help & Support
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A Retro Tale
CONTACT US
You are always welcome to contact us if you have any questions:
Monday – Friday 9 - 17 CET
+ 46 10–160 60 44
[email protected]
Backed by H&M GROUP
A Retro Tale AB - Organisationsnummer 559038-7444
We are proud to offer only the finest certified vintage and second-hand fashion accessories from the world's most exclusive fashion houses. All products meet our strict standard of excellence.
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Insured and traceable deliveries
Your legal guarantee rights
If you buy goods from us and your purchase is covered by EU consumer law, you have legal rights if an item is faulty or does not match its description. The protection period is generally at least two years from delivery. National rules may provide longer protection.
What happens if there is a problem?
Depending on the circumstances, you may be entitled to a repair or replacement at no cost. If that is not possible or cannot be done within a reasonable time, you may be entitled to a price reduction or refund.
How to make a claim
Please contact our customer support team and provide your order number and a description of the problem. We will review your claim under the consumer law that applies to your purchase.
