ChloéMate Bag

SHIPPING

All orders are insured and trackable. Once your shipment has been issued, a link to our Track & Trace service will be provided where you can track your shipment and check delivery status online.

Outside EU, Åland and UK: Please note that customers outside of EU, Åland and UK are responsible upon delivery for any import duties, goods and services tax (GST), value added tax (VAT), customs fees, and any other tax on top of the A Retro Tale listed price. Delivery delays may occur due to external factors such as customs clearance, holidays etc.

We offer secure shipping via DHL and UPS with the following delivery time:

Europe: 1-4 business days.

Outside Europe: 3-6 business days.

If you have any questions about customs, duties, or taxes, feel free to contact our customer service team — we’re happy to help!

RETURNS

A Retro Tale offers 14 days return policy upon receipt of your order.

In order to request a return, please email [email protected] with your order number and state ”return request” in your email. From there, our Customer Support will confirm that your return request has been approved and further instructions will be provided by email.

Please note that the return shipping fee is covered by the returnee and all return shippings to A Retro Tale must be traceable. Thus, please retain your receipt of shipping and tracking number until your return has been completed and you have received your refund.

Please allow up to 10 business days for your return to be completed from the return shipping date as shipping time might vary depending on shipping country and shipping provider.