Q: Are these Van Cleef & Arpels Sweet Hearts Carnelian Earrings authentic?
A: Yes. Every item at A Retro Tale is rigorously vetted by our in‑house experts and sold with our authenticity commitment. Buy with confidence.

Q: What are they made of? Are they solid gold with real carnelian?
A: Van Cleef & Arpels fine jewellery is typically crafted in 18‑carat gold and set with genuine gemstones. Sweet Hearts earrings commonly feature 18ct yellow gold and natural carnelian. Exact composition and any hallmarks for this pair are shown in the photos—contact us if you’d like us to confirm specifics.

Q: Are they for pierced ears or clip‑on, and how do they fasten?
A: Closure varies by release. Many Sweet Hearts/Alhambra heart earrings are studs for pierced ears (often with Van Cleef & Arpels “La Pousette” style backs), while some vintage models are clip‑on. Please check the close‑ups on this listing or message us and we’ll confirm the exact fastening for this pair.

Q: What size and weight are they? Will they suit everyday wear?
A: The “Sweet” heart motif is petite and designed for comfortable daily wear. Please refer to the measurements on the product page; if dimensions or approximate weight aren’t listed, we’ll happily provide them on request.

Q: What hallmarks should I expect to see?
A: Authentic VCA earrings typically bear the “VCA” signature, an 18ct gold mark (e.g., “Au750/750”), and a unique serial number. Stamps may appear on the earring backs, posts or clasps. Our listing photos will show any available marks and engravings.

Q: Are they hypoallergenic and nickel‑free?
A: 18ct gold is generally well‑tolerated by sensitive skin, but nickel content can vary by alloy and era. We cannot guarantee nickel‑free composition. If you have sensitivities, consider using protective barrier discs and discontinue wear if irritation occurs.

Q: How should I care for carnelian and 18ct gold?
A: Keep them dry and avoid contact with perfume, lotions, hairspray and sanitiser. After wear, gently wipe with a soft, dry microfibre cloth and store separately to prevent scratches. Do not use ultrasonic/steam cleaners or chemical dips on carnelian; avoid abrasive polishing on the gold.

Q: Can Van Cleef & Arpels service or polish them, or replace the backs?
A: VCA boutiques may offer cleaning, polishing, earring back checks/replacements or stone services subject to assessment. Availability varies by store and condition. We can advise on next steps and recommend reputable jewellers if needed. Note that alterations can affect originality and resale value.

Q: Do they come with the original VCA box or certificate?
A: Only accessories specifically listed or shown are included. While many VCA pieces are accompanied by a certificate and branded packaging, these are provided only if pictured or mentioned for this item. Otherwise, we ship securely in A Retro Tale protective packaging suitable for gifting.

Q: Can I return earrings if they don’t suit?
A: Yes—earrings are eligible for return in line with our standard policy, provided they are unworn, any hygiene seals (if applied) remain intact, and the item is returned in the same condition received. Please see our Returns page for details.

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