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TERMS AND CONDITIONS
This website www.aretrotale.com (“Website”) is operated by the Swedish company A Retro Tale AB with organization number 559038-7444, VAT SE559038744401 (referred to as A Retro Tale AB /we/our/us). These General Terms and Conditions apply to all users of the Website and the Webshop. A Retro Tale AB reserves the right to change the terms and conditions from time to time. The current version of the General Terms and Conditions are those accessible on the website.
ABOUT ARETROTALE.COM
All content on the website and the webshop, including without limitation designs, text, illustrations, photographs, logos, images and film, are the intellectual property of A Retro Tale AB or its content suppliers and all trademarks and/or company names mentioned, displayed or otherwise indicated on the website are the property of their respective owners. The Website and Webshop and their content may only be used for personal, non-commercial, purposes. Nothing contained on the Website or Webshop should be construed as granting, by implication, estoppel or otherwise, any license or right to use any material appearing on the website, except to the extent permitted by mandatory law, without our prior written approval or the written approval of such third party that may own the rights to the material displayed on the website. The webshop and its content are provided on an “as is” basis without any warranties of any kind, either expressed or implied, including with respect to fitness for a particular purpose and as to the webshop’s operation or content. A Retro Tale AB disclaims all warranties, expressed or implied, to the extent permitted by applicable laws. A Retro Tale AB disclaims any and all liability for any and all damages arising from the use of or inability to use the webshop.
SHOPPING AT ARETROTALE.COM
ORDERS
Orders shall be placed on the website. It is essential that you examine our confirmation of your order to ensure that it is correct. In case of error or if you wish to modify your order, please contact us immediately. Due to Swedish legislation, we are obliged to demand written permission from a legal guardian when the customer is below 18 years of age.
COMMUNICATION INFORMATION
When you shop with us and sign up for our newsletter, we may contact you via email and SMS to keep you updated about your purchases, exclusive offers, and news. This is part of our commitment to providing you with a personalized and seamless customer experience. If you do not wish to receive this type of communication, you can easily unsubscribe via a link in our email messages or by replying STOP to our SMS. We value your privacy and handle your information according to our privacy policy. For more information about how we process your personal data, please read our policy at https://aretrotale.com/en/privacy-policy.
MOBILE TERMS OF SERVICE
By consenting to A Retro Tale’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of A Retro Tale through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to ARetroTale or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you.
For Service support or assistance, email us at [email protected].
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
DISCOUNTS & OFFERS
Terms 10% welcome offer: The voucher is valid only for your first purchase on aretrotale.com and cannot be combined with other offers or promotions. It is personal, non-transferable, non-refundable, and valid for one use per customer. Please note that any authentication fees, import taxes, or customs duties are not included in the discount. The maximum discount is: 500 SEK, 500 NOK, 500 DKK, 50 EUR, 50 USD, 50 GBP, 50 CHF
COMPETITION - Terms and Conditions
Description of the Contest
The contest is organized by A Retro Tale/Enkoja AB, reg. no. 559038-7444, Box 1369, 171 27 Solna.
These Terms and Conditions describe the rules for the contest, the type of information we collect, and how we use it.
These Terms and Conditions may be updated from time to time, and we will post the updated version on this page.
Participation is free of charge and without any purchase requirements.
To participate, you must be over 18 years old and accept the rules of the contest.
We will only send marketing communications to you if you have given your consent by participating in the contest.
The information you provide when submitting your entry will be processed to administer the contest. When publishing the winner, personal data such as your first and last name will be published online.
If you request a correction of incorrect personal data or wish to know more about how your data is processed, please contact us via customer service, and we will assist you.
By accepting these Terms and Conditions, you agree that your personal data will be processed for the purpose of administering the contest. See the section on personal data processing below.
Employees of A Retro Tale or their relatives are not allowed to participate in the contest.
Description of Prizes
The prize is described in the promotional material associated with this competition.
Any applicable prize tax must be paid by the winner.
The prize is personal and cannot be transferred to another individual.
By submitting your entry, you transfer the copyright of the entry to A Retro Tale. This means that all your rights to the entry cease and that A Retro Tale may use the entry, without time limitation, in any way, but only within A Retro Tale's business operations and in accordance with Swedish law and good practice.
A Retro Tale is not responsible for any lost, damaged, or late submissions. Neither is A Retro Tale responsible for any technical difficulties or issues that may affect either the entry or the final result of the contest.
How the Winner is Selected
The winner will be contacted via email.
Unless otherwise specified, the winner will be chosen based on performance and the jury's assessment of the best motivation. The jury's decision is final and cannot be appealed. The jury does not have to justify its decision.
A Retro Tale reserves the right to select a new winner if the initial winner does not respond within seven days of being notified through the channel where the contest was conducted.
Applicable Law
The contest and these terms are designed and regulated under Swedish law.
Changes to Terms and Contest Cancellation
A Retro Tale reserves the right to modify these Terms and Conditions as permitted by applicable law. Any such changes will take effect once published on this webpage.
Processing of Personal Data
It is important to us that you feel secure when participating in our contests. We, therefore, want to inform you about what personal data we collect about you and how we use this data.
We collect different types of information depending on the type of contest you participate in. A Retro Tale is responsible for the collection and control of all data collected.
Personal Data We Collect:
How and Why We Process Your Personal Data:
To administer the contest and your account.
- Legal Basis: A Retro Tale processes your personal data as necessary to fulfill the contest terms and administer your account based on our legitimate interest in providing a good contest experience.
To provide a good user experience during the contest.
- Legal Basis: A Retro Tale processes your personal data as necessary to provide a good user experience based on our legitimate interest. For personal data collected through cookies or similar technologies, we rely on your consent according to electronic communications law.
To send direct marketing to you.
- Legal Basis: Provided that you explicitly consent to receive marketing from us, we will use the necessary personal data to provide personalized content and send direct advertising.
How We Share Your Personal Data:
The winner's name will be published on A Retro Tale's social channels. By participating, the winner consents to A Retro Tale using their name in all publication materials and marketing related to the contest.
Personal data relating to the winner or other participants will only be used in compliance with applicable data protection regulations and will not be disclosed to third parties without prior consent.
If the contest takes place on our Facebook page, we will obtain your consent to share your personal data with Facebook. With your consent, we will share your name and profile so Facebook can administer contest communication. Facebook's processing of personal data is governed by its privacy policy and your privacy settings.
To deliver any prizes, we may need to share your personal data with our shipping service providers. This includes your name, address, and postal code.
Your Rights:
- You have the right to request a copy of the personal data we hold about you.
- You have the right to request correction of inaccurate data.
- You have the right to request the deletion of certain personal data by contacting customer service via chat or our contact form.
- You have the right to lodge a complaint regarding our use of your personal data with the Swedish Data Protection Authority ([email protected]).
Even if you initially consented to receive direct marketing, you may later object to receiving such marketing about our products and services by contacting us.
Questions
For more information about your rights regarding the processing of your personal data, please refer to A Retro Tale's Privacy Policy or contact our customer service.
AVAILABLE STOCK
All data shown on the product level are data in connection with A Retro Tale AB warehouse. When we receive new deliveries of a product to the warehouse or if a product is sold out, data might change.
GOODS
Pictures and images on the website are for illustration purposes only. Be aware that the colors of goods, as shown on the website, will depend on several factors, such as your display settings. You will find a description of product details and what is included with the product in the corresponding written description. All goods are subject to availability, and we may not be able to accept and supply your order. We reserve the right to withdraw any goods from sale at any time. Our only liability to you for withdrawing any goods will be to refund any money paid to us for such an order, by crediting your credit card. If you have placed an order which we are not able to deliver and therefore cannot accept, we will make sure to contact you as soon as reasonably possible.
PAYMENT
Shopping at A Retro Tale means secure and seamless payments with the help of Adyen. Through Adyen, we offer several popular payment options, including Klarna, Swish, PayPal, Vipps, Google Pay, Apple Pay, Walley, Twint, MobilePay, and card payments (VISA, MasterCard, and AMEX). Below is a breakdown of the available options for your country:
Pay Now – A fast, secure, and simple service for direct payments via cards, Swish, Vipps, Twint, MobilePay, and BankID. Accepted cards for payment include VISA, MasterCard, and AMEX, available for all countries we ship to.
Get First. Pay Later. – In collaboration with Klarna, via Adyen, we offer the option to pay later via invoice. This option will appear at checkout if you are approved for Klarna Pay Later.
Pay in Installments. – Through Klarna via Adyen, we offer installment plans with flexible monthly payment options in select countries, including Sweden, Norway, Denmark, Finland, and Germany. This option will appear at checkout if you are approved for Klarna Pay in Installments.
Please note that A Retro Tale cannot provide detailed information regarding approval for installment plans or invoice payments via Klarna. For questions regarding Klarna’s payment options, please contact Klarna’s customer support.
PayPal – A secure and convenient payment option for international customers.
Swish – For Swedish customers, we offer smooth payments via Swish directly at checkout, in collaboration with Adyen.
Vipps, Twint, and MobilePay – For Norwegian, Swiss, Finnish, and Danish customers, we offer easy payments through Vipps, Twint, and MobilePay for a seamless checkout experience.
Apple Pay – Fast and secure mobile payments are available for customers using Apple Pay (please note this is only available through Safari).
Walley – We also offer payments through Walley, including the option to pay later and split payments into flexible installment plans. This option will appear at checkout for customers approved for Walley’s payment solutions.
For more information regarding available payment methods or any questions, please contact us at [email protected] or via our chat.
PRICES
All prices listed on the website include a Swedish value-added tax of 25 % if no other information is given. Charges for toll and taxes might be charged by the authorities in the receiving country depending on the legislation in that country. Such charges shall be paid by the customer. A Retro Tale AB cannot inform the customer about these charges. The customer is responsible for the administration for payment and the payment of such charges. The prices stated in the webshop are valid as long as the goods are available or nothing else is stated on our website.
How is our discount on the original price calculated?
We show how much you save by comparing our price with the recommended retail price (RRP) for a new product from the brand.
The discount percentage is calculated using the following formula: (Brand’s price for the item in EUR incl. VAT - A Retro Tale’s Vintage Price before any discounts in EUR incl. VAT) / Brand’s price for the item in EUR incl. VAT.
This results in a percentage that reflects how much you save by purchasing the item vintage instead of new from the brand. Please note that the RRP is the price recommended by the manufacturer or retailer, while our price is what we offer for the same item.
SHIPPING
In the checkout, when proceeding to the payment, you can see what countries we ship to. All prices are listed exclusive of freight charges. The freight charge is added to the price and shall be paid by the customer. The freight charge is announced when placing an order. We only provide the information necessary about you to the companies involved in delivering your order, handling your payment and the transport to your home, for example, your telephone number in case there is any problem with delivering your order.
WHAT IS THE DELIVERY TIME AND COST?
Our ambition is to send your order as soon as possible. Keep in mind that delivery may be longer during periods of high sales and holidays. At the checkout, you will see exactly what prices and delivery methods apply to your order.
WITHDRAWS AND RETURNS
Our goal is that you will be completely satisfied with the product or the products you purchase at A Retro Tale AB. If you order from the website you have a right to regret your purchase within 14 days from receiving the product. You must ship the product without undue delay and in any case no later than 14 days after receiving your order. Please note that all products returned still have to have the labels for a full refund, including dustbags and box etc. And also please note that we reserve ourselves from products being sold out when you wish to change item.
RETURN POLICY
You can return your order within 14 days. Read more about the terms that apply on returns, changes and which address to send it to at our delivery and returns.
There are some items that are exempt from the return policy that cannot be returned for health- or hygiene concerns. This is applied to earrings. We only accept returns of earrings with the seal intact. If the seal has been broken, we unfortunately cannot accept the return. Please note that the security tag must be intact and attached to the product for the return right to apply. The right to make a return ceases if you remove the security tag from the product.
MISTAKES
Mistakes can sometimes occur due to human factors or technical errors, such as inaccuracies regarding price or product information. If such a mistake occurs, we reserve the right to cancel purchases made under incorrect conditions. Of course, we always do our best to correct any mistakes as quickly as possible. Since we started A Retro Tale AB, we have built up a long history of satisfied customers, and that is something we attach great importance to. Our top priority is that you as a customer should be really satisfied with your purchase, and we strive to offer the best service at every opportunity.
FORCE MAJEURE
If A Retro Tale AB fails to comply with its obligations according to these General Terms and Conditions because of unusual adverse circumstances outside of its control due to Force Majeure, A Retro Tale AB will not be responsible for the consequences. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
DISPUTES
We do our best to make all our customers satisfied. We always try to help you if something is wrong with your purchase. If we cannot settle, we recommend you to file a complaint with The National Board for Consumer Complaints (Allmänna Reklamationsnämnden) for an independent examination. We always pursue with The National Board for Consumer Complaints recommendation.
SELL YOUR BAG
We currently cannot process items from outside the EU.
As we want to be experts in our range, we currently do not have the capacity to source bags from D&G, Mulberry, MCM, Lanvin, Givenchy, Tods, Versace, Rimowa, and a few other High Street designers.
You are responsible for ensuring the authenticity of all items you provide to us. If we cannot confirm the authenticity of any item of Products you have provided, we have the right in our sole discretion to refuse to accept the item. If we determine at any time that an item of Product is counterfeit, we shall notify you that we have made such a determination with secondary proof. There is a €100 penalty fee if the item you have provided is counterfeit, which covers our labour and costs associated with authentication, processing and shipping. This fee is charged before the counterfeit product is sent back to you. You acknowledge and understand that A Retro Tale is subject to laws and regulations relating to claims that consigned items are counterfeit, have been stolen, or otherwise violate applicable law. We take such reports seriously and will cooperate with law enforcement in all investigations.
CUSTOMER SERVICE
If you have any questions, something with your order is wrong, or if you for any other reason want to contact us, our customer service will be happy to assist you.
NEWSLETTER
Get 10% off your first purchase and discover exclusive offers before anyone else! See discount terms here.
Visit our store
Norrlandsgatan 15, 111 43 Stockholm
Opening hours:
Mon-Fri: 10-19
Sat: 10-18
Sun: 11-17
Help & Support
+46 10-160 60 44
Monday - Friday 9-17 CET
CONTACT US
You are always welcome to contact us if you have any questions:
Monday – Friday 9 - 17 CET
+ 46 10–160 60 44
[email protected]
Backed by H&M GROUP
A Retro Tale AB – Organisationsnummer 559038-7444
We make luxury accessible for all. We are proud to offer only the finest certified vintage and second-hand fashion accessories from the world's most exclusive fashion houses. All products meet our strict standard of excellence.
Pay directly or in installments
Insured and traceable deliveries
NEWSLETTER
Get 10% off your first purchase and discover exclusive offers before anyone else! See discount terms here.
We make luxury accessible for all. We are proud to offer only the finest certified vintage and second-hand fashion accessories from the world's most exclusive fashion houses. All products meet our strict standard of excellence | About usWe make luxury accessible for all. We are proud to offer only the finest certified vintage and second-hand fashion accessories from the world's most exclusive fashion houses. All products meet our strict standard of excellence | About us
VISIT OUR STORE
Norrlandsgatan 15
HELP & SUPPORT
Insured and traceable deliveries